Information Technology (IT) professional with proven skills in operational management, including the development of both functional systems and people. Capable of technical triage and problem solving within high-stress, mission-critical environments. Maintains both long-term project objectives and budget controls. Extensive direct and consulting experience in a wide variety of environments for a diverse range of industries. Familiar with needs unique to banking, distribution, government, healthcare, insurance, manufacturing, technology, and utility services. Noted for creating open work environments that are supportive of all departments and company teammates.
I offer professional consulting services for multiple clients. All clients are required to enter into contract with me by agreement in advance, and agree to the terms and fees that I use to charge clients for my services in advance of any work I am to perform.
I was an IT Infrastructure Support Specialist for Le Creuset of America, one of an initial three man team of professionals who deployed and ran systems for North America (US & CA). Technical development, diagnostics, implementation, support, and training for IT infrastructure and services in Le Creuset of America (LCOA) covering corporate headquarters and marketing offices, the distribution warehouse and all company-owned retail stores.
Some high-level projects included:
Involved in multiple phone modernization projects, including the retail customer support and wholesale national call centers, multinational distribution center, and the US design and marketing offices. Led the hi-speed fiber Internet project for all US Retail locations. Launched Atlanta data-center site of global core infrastructure foundation. Involved with private point of sale (POS) system launch, including back-end system build, store pilot testing and phased CA & US nationwide launches. Launched a national IT Service Desk with live agents, remote access support and KPI-tracked ticketing system that runs 24 hours per day, 365 days per year providing service for all corporate offices, warehouses and the company-owned stores. Assist with multiple security systems including local store alarm systems, managing multiple warehouse alarm, access control and video surveillance systems.
Previous positions include:
My prior work history includes such diverse experiences as custom financial software development for a large regional company in the commercial construction industry and development in an alarm and telecommunication services company. The early experience provided working at my parent's publishing company, Norman Lathrop Enterprises, was instrumental in fostering my professional agility.
My educational background is equally diverse. While not degreed, I have studied in both the computer sciences and the visual arts at such prestigious institutions as The College of Wooster, Wayne General & Technical College, The University of Akron, University of Dayton and the Rochester Institute of Technology. In addition, I received training direct from Apple, IBM, Kodak, Microsoft, and Sun Microsystems on a wide variety of technologies, systems and platforms. I developed specialized systems and support software that were deployed nationally. This training combined with over 30 years of practical experience, has resulted in versatile fluency with dozens of applications, programming languages and information systems command environments, as well as a keen eye for appropriate aesthetics.
Please download a copy of my Professional Resume and letters of recommendation from the CEO of The Coastal Bank and the Project Director of Tri-Command Communities, all provided in Adobe® PDF format. Professional references are available upon request.